In this how-to guide

How to create tickets in HubSpot from new Google Form responses
1. Set the Google Forms trigger as “Form response submitted”
2. Add the “Create ticket” in HubSpot step
3. Activate your playbook
Learn more about integrating with HubSpot and Google Forms
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How to create tickets in HubSpot from new Google Form responses

How to create tickets in HubSpot from new Google Form responses

Relay.app is an automation tool that lets you automate actions across HubSpot, Google Forms, and many other apps. In this guide, we'll show you how to use Relay.app to automatically run the HubSpot “Create ticket” action for each Google Forms “Form response submitted” event.

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Google Forms > HubSpot

Trigger

Last triggered

Form response submitted

Create ticket

1

Set the Google Forms trigger as “Form response submitted”

Add the Google Forms trigger to initiate your playbook's actions before submitting a form.

To do this, click "Add trigger" in your playbook and select the "Form response submitted" trigger from the Google Forms options. Then, choose the specific form you want to work with (e.g., "Tickets"). This will allow your playbook to identify new form submissions and automatically perform the necessary actions.

If you still need to connect your Google Forms account to Relay, a prompt will guide you through the connection process.

2

Add the “Create ticket” in HubSpot step

Integrate the HubSpot automation to create a new company from new Google Forms instantly.

Select "Add step," then locate the "Create ticket" automation, and input the relevant details, such as pipeline, ticket name, ticket status, ticket owner, ticket description, associated company, and associated contacts.

If you still need to connect your HubSpot account to Relay, you will be prompted to complete that connection. Make sure to allow the necessary permissions for Relay to create a ticket through your HubSpot account.

3

Activate your playbook

Activating your playbook is the final step to automate the Google Forms via HubSpot. Once turned on, it will respond to create tickets in HubSpot from new Google Forms responses without manual intervention.

To enable your playbook, click the toggle button located in the header. It is advisable to perform a test run of your playbook beforehand to ensure all steps work seamlessly together.

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