How to automatically send Slack messages to a channel when a HubSpot ticket status changes

Relay.app is an automation tool that lets you automate actions across HubSpot, Slack, and many other apps. In this guide, we'll show you how to use Relay.app to automatically run the SlackSend message” action for each HubSpotTicket status changed” event.
HubSpot logoHubSpot > Slack
Trigger
Last triggered
HubSpot logoTicket status changed
Slack logoSend message
1

Set the HubSpot trigger as “Ticket status changed”

Add the HubSpot trigger to initiate your playbook's actions when the ticket status changes.

To do this, click "Add trigger" in your playbook. Select the "Ticket status changed" trigger option from the dropdown menu under HubSpot. It will enable your playbook to automatically identify newly changed ticket status and trigger necessary actions.

If you still need to connect your HubSpot account to Relay.app, a prompt will guide you through the connection process.

2

Add the “Send message” step in Slack

Integrate Slack automation into your playbook to ensure that you receive timely updates when HubSpot ticket status changes.

Select "Add Step" and then find the "Send message" automation for Slack. Enter all the required details, including the sender's name, the Slack channel for updates, and the message body containing detailed information.

If you still need to connect your Slack account to Relay.app, you will be prompted to complete that connection. Ensure that you allow the necessary permissions for Relay.app to send messages through your Slack account.

3

Activate your playbook

Activating your playbook is the last step in the process. Once you turn it on, it will automatically send Slack messages to a channel when HubSpot ticket status changes without requiring manual intervention.

To activate your playbook, click the toggle button at the header. Before activating, we recommend performing a test run of your playbook to ensure all the steps work seamlessly together.

More how-to guides featuring HubSpot and Slack

See all how-to guides ➔
HubSpot iconarrow_forwardSlack icon

Automatically Send Slack messages to a channel for every change in your HubSpot deals

In today's fast-paced business world, keeping up with your HubSpot deals is crucial to drive success and maximize opportunities. However, with so many tasks vying for your attention, it's easy to miss important updates that could make or break a deal. But what if we told you that there's a tool that can help you stay on top of your game? Enter Relay.app - your ultimate solution to never missing a deal update again! Picture a world where you don't have to worry about keeping tabs on your HubSpot dashboard or frantically searching through emails for critical notifications. With Relay.app, you can automate notifications in Slack for every change in your HubSpot deals, providing instant alerts that ensure you're always in the loop. Whether it's a status change, a new deal added to your pipeline, or an important update from a team member, Relay.app delivers the information you need, when you need it, directly to your Slack workspace. Relay.app fosters seamless communication and transparency among team members, enabling everyone to stay on the same page and work together more effectively towards shared goals. Don't let missed deal updates hold you back. Empower your team with Relay.app and take control of your HubSpot deal management like never before. Sign up today and experience the power of automated notifications in Slack. And the best part? Setting up this integration is super easy - we'll guide you through it in four steps!

What will you automate?

Sign up and get started with your first Relay.app playbook today.
Background image