In this how-to guide

How to automatically send direct messages on Slack when a Stripe subscription is canceled
1. Set the Stripe trigger as “Subscription canceled”
2. Add the “Send DM” step in Slack
3. Activate your playbook
Learn more about integrating with Slack and Stripe
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How to automatically send direct messages on Slack when a Stripe subscription is canceled

How to automatically send direct messages on Slack when a Stripe subscription is canceled

Relay.app is an automation tool that lets you automate actions across Slack, Stripe, and many other apps. In this guide, we'll show you how to use Relay.app to automatically run the Slack “Send DM” action for each Stripe “Subscription canceled” event.

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Stripe > Slack

Trigger

Last triggered

Subscription canceled

Send DM

1

Set the Stripe trigger as “Subscription canceled”

Add the Stripe trigger to initiate your playbook's actions before a subscription is marked as canceled.

To do this, click "Add trigger" in your playbook. Select the "Subscription canceled" trigger option from the dropdown menu under Stripe. It will enable your playbook to automatically identify newly canceled subscriptions and trigger necessary actions.

If you still need to connect your Stripe account to Relay.app, a prompt will guide you through the connection process.

2

Add the “Send DM” step in Slack

Integrate Slack automation into your playbook to ensure that you receive timely updates on the canceled subscription.

Select "Add Step" and then find the "Send DM" automation for Slack. Enter all the required details, including the receiver's name and the body of the message containing detailed information.

If you still need to connect your Slack account to Relay.app, you will be prompted to complete that connection. Ensure you allow the necessary permissions for Relay.app to send direct messages through your Slack account.

3

Activate your playbook

Activating your playbook is the last step in the process. Once you turn it on, it will automatically send direct messages on Slack when a Stripe subscription is canceled without requiring manual intervention.

To activate your playbook, click the toggle button in the header. Before activating, we recommend performing a test run of your playbook to ensure all the steps work seamlessly together.

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