In this how-to guide

How to automatically send a notification to your team via Slack when a Stripe payment fails
1. Set the Stripe trigger as “Payment failed”
2. Add the “Send message” step in Slack
3. Activate your playbook
Learn more about integrating with Slack and Stripe
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More how-to guides featuring Slack and Stripe

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How to automatically send a notification to your team via Slack when a Stripe payment fails

How to automatically send a notification to your team via Slack when a Stripe payment fails

Relay.app is an automation tool that lets you automate actions across Slack, Stripe, and many other apps. In this guide, we'll show you how to use Relay.app to automatically run the Slack “Send message” action for each Stripe “Payment failed” event.

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Stripe > Slack

Trigger

Last triggered

Payment failed

Send message

1

Set the Stripe trigger as “Payment failed”

Add the Stripe trigger to initiate your playbook's actions when there is a failed payment.

To do this, click "Add trigger" in your playbook. Select the "Payment failed" trigger option from the dropdown menu under Stripe. It will enable your playbook to automatically identify failed payments and trigger necessary actions.

If you still need to connect your Stripe account to Relay.app, a prompt will guide you through the connection process.

2

Add the “Send message” step in Slack

Integrate the Slack automation into your playbook to ensure that you receive timely updates about the failed payment.

Select "Add Step" and then find the "Send message" automation for Slack. Enter all the required details, including the sender's name, the Slack channel for updates, and the body of the message containing detailed information.

If you still need to connect your Slack account to Relay.app, you will be prompted to complete that connection. Ensure that you allow the necessary permissions for Relay to send messages through your Slack account.

3

Activate your playbook

Activating your playbook is the last step in the process. Once you turn it on, it will automatically send a notification to your team via Slack when a Stripe payment fails without requiring manual intervention.

To activate your playbook, click the toggle button in the header. Before activating, we recommend performing a test run of your playbook to ensure all the steps work seamlessly together.

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